The most successful software companies establish strong partnerships between their product management and customer success teams across initiatives ranging from tactical to strategic. They understand that if the product isn’t adopted by customers, then the product isn’t valuable, and the company won’t meet its objectives.
Which is where our upcoming Implementation Stories session comes in. We will have Jennifer Chiang, author of The Startup’s Guide to Customer Success and Head of Customer Success at Seso, discuss the following in the session:
• Why a strong product/CS relationship matters
• How to cultivate a strong Product/CS relationship
• How to align on visions and bring teams together