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Driving towards Outcomes for Professional Services & Customer Success teams
Join your Berlin Cohort Host, Srinivasan Shanker as he chats with Paul Henderson, author and a global authority on customer outcome programs.

In this session, you'll learn:
1. The Rule of Six (Decisions, Emotions and Steps)
2. Focussing on value and outcome (Product outcome and Success outcome)
3. What are they for the customers
4. How is it different for PS and CS teams
5. The outcome lifecycle
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